Picos de consultas, seguimiento, devoluciones — RAG + MCP.

IA ecommerce y retail

E-commerce teams face inquiry spikes, repetitive order lookups and policy explanations. ScalerDeep combines AI support, training knowledge base and MCP order queries so customers self-serve while sales focus on high-value chats.

Beneficios

  • 24/7 auto-replies during peak sales events
  • RAG for returns, sizing and promotion rules
  • MCP live order and logistics lookup
  • Configurable lead capture and human handoff

Typical flow: "Where is my order?" — MCP queries your order DB; "Can I return this?" — RAG retrieves your policy and answers accurately.

Configure separate pre-sales and after-sales bots with different App Keys per channel for clear analytics.

FAQ

Can e-commerce AI support look up live orders?
Yes. Connect MySQL and configure MCP semantic datasets; users ask in plain language in chat.
Can it handle peak traffic?
Conversations run on cloud LLMs with usage monitoring; capacity depends on your plan — discuss with our team.
How to integrate WeChat mini programs?
Create an embed channel for App Key and follow the embed guide in Help Center.